Becky Kee, BSN RN
becky.kee@anthem.com | (757) 266-6694 | Norfolk, VA | RN Multistate Compact License + VA/CT/NV/NY | BSN Johns Hopkins University
Business change and process-improvement focused RN with 20+ years across DM/UM/CM, leading workflow redesign, tool-enabled improvements, & training to drive adoption across the FEP DM team. Known for identifying operational pain points, defining scope, & building practical solutions in Microsoft 365 that support business goals & member experience.
BUSINESS CHANGE SKILLS
Change leadership • Stakeholder coordination & communication • Process & System Design • Cost/Benefit Analysis • KPI Tracking • Motivational Interviewing (MI) • Strong Tech Savvy • Strong Adoption Drivers
PROFICIENT TOOLS
HIP (power user) • SharePoint (admin/owner for FEP DM team) • Excel • Microsoft Lists • Forms • Teams • Outlook (including shared mailboxes) • PowerPoint • OneNote • Spark/ChatGPT
EXPERIENCE
Elevance Health, Norfolk, VA | Nurse Disease Management Senior | November 2023 - Present
Leadership & Quality Initiatives - Built & delivered recurring monthly training for new hires on emailing FEP resources to members; improved materials (clickable links/live walkthrough) & increased adoption using follow up assessment.
Process Improvement - Tracked and analyzed data using Excel to identify system errors in HIP, shared insights with leadership, implemented process improvements for teammates, & coached individuals to adopt changes readily, resulting in improved member experience and reduced member abrasion.
System Design & Function Integration - Designed, launched & drove team wide adoption of a Microsoft Lists team directory replacing an outdated Word document; enabled searchable routing by shift, licensure, role, and special-team skills, with direct messaging to the right associate which led to faster connection to appropriate staff, reduced hold time and fewer callbacks when coordinating appointments.
Member Engagement/Retention - Managed a caseload of 150–200 members with rare/complex conditions. Delivered telephonic/text coaching/care coordination, closed HEDIS gaps, improved measurable health outcomes. Improved individual and team performance metrics through efficiency and peer coaching.
Mentoring - Used MI to coach new hires in 1:1 training & follow-ups, build confidence, accountability, consistent skill adoption. Developed extensive Team OneNote with Quick Reference Guides to improve efficiency & team alignment. Go-to support for teammates and leadership with process/tech issues.
HealthCare Strategies, Columbia, MD | After Hours Care Counselor | May 2007 - October 2023
Staff RN/Interim Manager/Team Lead - Role included UM/CM/Telephone Triage for medical management contractor to medium sized employer groups. Improved consistency & efficiency of team by implementing communication tools and establishing a single source of information for policies. Onboarded new coworkers and served as primary contact for department coworkers during management transitions.
Progressive Nursing Staffers, Baltimore, MD | Labor & Delivery Agency Nurse | January 2006 - April 2009
Responsible for performing regular duties of staff nurse at each location after a 15 minute orientation to the unit. Excelled at independently solving problems while maintaining high standards of patient care and adhering to the legal scope of practice at wide variety of facilities/environments in Balto/DC/NOVA region.
Anne Arundel Medical Center, Annapolis, MD | Labor & Delivery Staff Nurse | June 2003 - December 2005
Advanced from new grad to independently running triage unit on night shift within two years in a fast paced 5,500 births/yr unit, including high risk and Level III NICU work.